Refund policy

Refund policy

Last updated: October 5, 2026

Returns and refunds

You have 90 days from the day your order is delivered to ask for a refund. A refund is possible once you have received your parcel, if the product has not been used (unopened, in its original packaging).

How to request a refund

  1. Email umberwellofficiel@outlook.fr within 90 days of delivery with your order number and the email address used for the order.
  2. We reply within 24 hours (Mon–Fri) with the return address. Items sent back without contacting us first cannot be processed.
  3. Send the unused product back. Return shipping costs are paid by the customer.
  4. Once we receive your return and check that the product is unused, we refund you to your original payment method within 5 business days. Depending on your bank, it can take a few extra days to appear on your statement.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and a photo. We ship a replacement for free or refund you, your choice.

Cancellations

Orders ship within 24 hours. To cancel or change your order, email us within 12 hours of placing it and we will do our best before it leaves our warehouse. Once shipped, the return conditions above apply.

Exceptions

Free gifts are not refundable on their own. Orders placed through unauthorized resellers are not covered.

Contact

umberwell+ is a brand of Pasdehehe LLC, 1209 Mountain Road PL NE, STE H, Albuquerque, NM 87110, United States. Email: umberwellofficiel@outlook.fr