Track my order
Where is my order?
Your tracking link is in your shipping confirmation email. You can also find your order status in your account.
Timeline
What happens after you order
1Confirmed
You get an order confirmation email right away.
24hTo ship your order
You get a second email with your tracking link.
3Delivered to your door
Tracked delivery to your door or pick-up point.
Help
Something doesn’t look right?
I didn’t get a confirmation email.
Check your spam folder. Still nothing? Write to us with the email you used to order.
My tracking hasn’t moved in 3 days.
If it is still stuck after 5 business days, write to us and we sort it out.
My parcel says delivered but I don’t have it.
Check with neighbours and your mailbox, then write to us within 7 days.