Shipping & delivery
Tracked to your door.
Every order ships with a tracking link. Orders ship within 24 hours.
Tracking link
You get a tracking link by email as soon as your order ships.
Tracked delivery
Ships within 24 hours, tracked anywhere in the UK.
Ships from the UK
No customs fees, no surprise charges at delivery.
Details
Delivery questions
How do I track my parcel?
You get an email with your tracking link as soon as your order ships. You can also use our Track my order page.
Which countries do you ship to?
We ship across the UK. International shipping is coming soon.
My tracking hasn’t moved in 3 days.
It happens at peak times. If it is still stuck after 5 business days, write to us and we sort it out.
I entered the wrong address.
Email us within 12 hours of your order and we update it before it ships.
My parcel is lost or damaged.
Send us a message (and a photo if damaged). We ship a new one for free.
Shipping policy
Every order ships with tracking. Delivery is tracked to your door.
- United Kingdom: ships within 24 hours
- International: coming soon
You receive a tracking link by email as soon as your order ships. If your parcel is lost or arrives damaged, write to umberwellofficiel@outlook.fr and we ship a new one for free.